If the country/region you are in is not listed, or if you experience difficulties using any of the freephone numbers (only free when dialling from within the USA), please make a reverse charge call to +1 303 967 1096. (Reverse charge calls are placed using the local operator.)
Have a lost or stolen card?
Do not worry, we are here to help. Contact our Customer Care Professionals and they will make sure you can continue securely making payments anywhere in the world that Visa cards are accepted.
Call us
Three easy steps to getting a replacement card
1. Contact us at any time
We are available by chat or phone to help you. Click the chat button or find the phone number – just select the country you are calling from in the field above.
2. Deactivate your card
A Visa representative will deactivate your lost or stolen credit or debit card and then notify your bank immediately. In the event that your card has been stolen, this may help prevent fraud.
3. Get a new card
Visa will work with your bank to replace your debit or credit card and deliver it to you within 24 to 72 hours.
In case of an emergency
We can arrange to get you an emergency replacement card or cash ASAP. Just call and we will block your card (if the card number is known) and connect you with your financial institution/bank. Then, following bank approval, you can also get an emergency card replacement within 1 to 3 business days.* Alternatively we can arrange for cash to be available at a location near you, usually within hours of your bank’s approval.
*Some restrictions/limitations apply
FAQ
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A Visa representative will be able to assist you in filing a lost or stolen card report. Chat with us or call us via your country/region’s global freephone number from the drop-down menu at the top of this page.
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A Visa representative will be able to assist you in reporting fraud to your bank. Chat with us or call us via your country/region’s global freephone number from the drop-down menu at the top of this page.
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Contact your bank immediately. If you need help locating a number for your bank so you can cancel your card, chat with us or call us via your country/region’s global freephone number from the drop-down menu at the top of this page.
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To bridge spending when awaiting a replacement card, when experiencing card acceptance difficulties or when you simply need cash in hand, Visa can arrange for cash to be available at a location near you. Chat with us or call us via your country/region’s global freephone number from the drop-down menu at the top of this page.
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If your card – debit or credit– is lost, stolen, damaged or compromised, we will work with your financial institution to approve and expedite the delivery of an emergency card to you. Visa Global Customer Assistance Services associates are on standby. Chat with us or call us via your country/region’s global freephone number from the drop-down menu at the top of this page.
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Visa’s 24/7 cardholder inquiry services can connect you to your financial institution for account-specific inquiries, provide general Visa information or connect you to service providers if assistance with your card benefits is needed. Chat with us or call us via your country/region’s global freephone number from the drop-down menu at the top of this page.
- Cardholders in Singapore can call Visa Global Customer Services at local toll free number 800-110-0344.
- If you are calling from outside of Singapore, you can call collect using a local operator +1-303-967-1096, or alternatively call the local toll-free number. See the full list of local toll-free numbers here.
- For the hearing impaired, please call 1-512-865-2002.
* Please note - Callers dialing the toll-free number, including the collect call number, from mobile or hotel phones might be charged fees. Visa will not be responsible for any fees incurred. Collect calls must be done through a local phone network operator.